Clear All Downloaded Event Reports I download two event reports for each show. I end up with a lot of downloads in the Downloads list. To clear the list, I must carefully click the X next to the report, then click OK. A simple “Clear all downloads” button would be extremely helpful. Ken G. And…
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Export Survey Answers by Event and Date We use the Survey feature to ask every customer how they heard about the show. We would like to be able to pull those results by some combination of date range, events, and “how heard” type. I would like to know how many people heard about an event…
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Event Refunds Have Changed IMPORTANT UPDATE REGARDING REFUNDS In the past, event refunds were made as a dollar amount that applied to the whole order. For reporting purposes and reconciliation, this made creating accurate reports very difficult when partial refunds were given. How should the refunds be applied to the order? To the tickets? If…
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Changes to the Administrative Interface When you first log in, we’ll take you on a brief tour of the most important changes. Complete watching the tutorial to learn about changes for selling your event, updating ticket prices and event info, so it will not load on your next login. All modifications to the administrative interface…
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Coupons Applied by Ticket Type! Have a coupon that only is specific for a certain ticket type value. (example: coupon for adult only tickets.) That way, coupons cannot be used on children’s tickets that already have a discounted value.Suzanne H. It’s finally here! When you create a new coupon code, you now have the option…
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Online donations play a significant role for many our clients who use funds for outreach, theater programs, refurbishing and renovating old venues and more. Today, we are launching our new fundraising campaign management module to help manage donations through online giving. With each fundraising campaign, you can set suggested levels and ranges of giving for…
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Has you received a new credit card? Did the person who used to handle the financials of your ThunderTix account leave, making their payment method invalid? You can now update or change your credit card from within your ThunderTix account any time. Just go to your Account Settings and to the Billing & Usage tab…
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We previously offered two reports as on-screen displays: the Event Sales Report and Multi-Event Sales Report. We recently changed these to PDF documents complete with your own logo. In addition, surveys are now exportable to CSV in the same downloads page — even for very large reports. We understand that this change may not be…
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5 Ways to Increase Concession Revenue at Events with Early Arrivals Invite patrons to arrive early to your ticketed events. Not only can they beat the lines, but they can relax while enjoying food and beverages, or purchase the products they forgot to add during their ticket purchases. (You are already using the product sales…
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Create a Coupon for Specific Event Dates “Create the ability to create coupon codes that are good for a specific performance date/time, or a customized range of dates or multiple performances that have been identified from a pick list.” -Wendy R. You can now create an event coupon that is valid only for certain dates…
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