how to attract new audiences post pandemic
Covid seems a distant memory -- almost. While we've learned how to navigate around this new virus with vaccines, masks, and care, a glance at the empty seats during recent performances proves that the effects are lingering. In fact, the New York Times reports that attendance across North America has fallen by 40-60%. Season subscribers quit renewing en masse. It's important to attract new audiences to make up for these losses.
As a theatre subscriber myself, I weighed the decision on whether to renew. We did, yet virtually all of our acquaintances failed to subscribe for the upcoming season. This was evident in the last two performances we saw where phenomenal productions ("The Sound of Music" and "The Inheritance, Part 1") did not play to a larger and deserving audience.
So, where do we begin in engaging our pre-pandemic audience, and how do we attract new ones? It goes without saying that the basis for any growth starts with convenient online ticketing. (You already have that, right?) Let's look at 5 steps you can take to bring more folks to your events.
Alternately called pay-what-you-can (PWYC) or pay-what-you-want (PWYW), this type of ticket pricing allows theatres to reach a spectrum of theatre goers by allowing them to choose the price right for them. You may either set a minimum contribution or leave it wide open for patrons to choose a suitable amount. The benefits can be threefold:
PWYC pricing may attract new audiences and it provides patrons the opportunity to give generously based on either a perception of value or a sort of pay-it-forward mentality. Let this be the first tool in your audience growth arsenal.
Season subscribers are the lifeblood of any organization, and these subscribers provide both important up front revenue and a gauge of head-count prior to the show for pre-show planning. Let's invite these important patrons to the subscriber rolls with discounts or special benefits such as first pick of seats for the season.
There are multiple ways of packaging events and performances together for discounts. You might have special performance nights (discussed below) that you group together such as "Opening Nights" or "First Fridays" giving set performance dates to calendar at the time of purchase. Alternatively, create open packages for a mix-and-match approach to nights. For ultimate flexibility, consider flex-pass or punch-pass options to redeem ticket vouchers for future dates.
Bundle events together with different discount options, then let patrons choose their seats for the season. For your slowest nights, continue reading about packaging events into themed performance dates with added benefits.
Theme nights offer lots of creative opportunities to bring new people to the table such as "90's nights", "All Hallows Eve", or even "Champagne Openings". Invite patrons to dress up, and be sure to have Instagrammable elements for them to share over social media. Take it a step further and reward one lucky poster with tickets to an upcoming show.
Theme nights can also be part of a package such as "Pride Night" where you cater to LGBTQ audiences. For season subscribers and when the budget allows, add hors d'oeuvres for a special pre-show celebration.
What special community might you reach? In Austin which is home to Texas School for the Deaf, theaters often have ASL nights for those with hearing loss. Look at your community and understand how you can reach underserved audiences.
Since Covid still is a thing, we need to ensure that customers can easily cancel or exchange tickets. Make your policy clear, so patrons recognize that they will not lose their seat and money when illness strikes. Even better, permit customers to process exchanges on their own.
ThunderTix provides you with tools to let customers self-exchange tickets. This saves the box office time, and it's convenient for patrons. Alternatively, use our "refund to a gift card", so patrons can pay for future tickets with those gift cards. We even track redemptions and balances automatically!
Coupons such as buy-one-get-one-free (BOGO) bring additional patrons. This is especially important for slower selling dates or times. Create coupons that apply only to opening nights, or provide limited time discounts that motivate immediate purchase. Further, consider adding coupons to confirmation emails that inspire patrons to invite friends.
Prepare in advance for Black Friday or Cyber Monday, and share coupon codes that are good for only one day. These holiday deals inspire quick purchases for those that wish to give the gift of theatre -- and those gifts may attract new audiences.
This too shall pass
Yes, audiences are down, and yes, we're going to have to be patient while the effects of the last couple of years wane. In the interim, employ any or all of these five ways to attract new audiences. By the time we are back to pre-pandemic audience sizes, your efforts will have brought you an entirely new cohort of people to your theatre.