Order Fulfillment -- Options for Event Ticket Printing
Ticket printing for events can be handled in many ways and is chosen by the venue based on need and budget. At the time of purchase, the buyer will receive an email receipt with the event information (name, date, and time), the number of tickets purchased, the total paid, and an Order Number.
Electronic Ticket Printing
Standard PDF Ticket
Included for ALL accounts is a print-at-home PDF ticket sent as an attachment in the confirmation email. So, if a customer buys 3 tickets to an event, they will receive an email receipt that includes a PDF attachment 3 pages long -- 1 page per ticket. Each ticket will include the purchased event information and ticket type. Electronic Tickets are optionally available with each event.
See an example of the Standard PDF ticket for a "Super Duck Tour" event, a sightseeing tour in Boston.
Branded PDF Ticket
The Branded PDF is the upgrade from the above free electronic ticket. As an event manager, you could insert a graphic into the blank space of each ticket per event. The branded ticket is typically used for one of the following purposes: 
- Create a "Souvenir Ticket" with an event picture
- Promoting Upcoming Events
- Offering a Coupon for a local vendor
- Sell Advertising space to area sponsors
See an example of a Branded PDF ticket for a Willie Nelson concert. The branded area includes coupon and space for 3 different sponsored advertisements.
Will Call List
The most inexpensive option for small venues is simply a Will-Call List, or manifest, printed prior to the event. A Will-Call List includes the following information:
- Buyer's name
- Buyer's phone
- Buyer's email
- Number of tickets purchased
- The ticket types purchased
- Comments made with the purchase
- Last 4 digits of the CC used
- Order Number
- The exact seats, if the event is reserved seating
- Barcode IDs, if PDF used for event
The list is available to export to Excel prior to the show and can be modified to show only the desired columns. Venues can cross-check the will-call list with a valid ID (Driver's License, Passport, etc) at the door, the email receipt of purchase, or asking information about the buyer to verify identity, such as address, phone, and/or the last 4 digits of the credit card used in the case that the buyer cannot show a valid identification.
Thermal Ticket Printing
ThunderTix has an optionally available module that allows box office sellers to print directly to a thermal ticket printer at the time of sale. This capability is commonly known as "On-Demand" printing. When the box office agent reaches the final screen in which the credit card has been processed and approved, the agent will see a link "Print to Thermal Ticket Printer", which will create the tickets to print and print directly to the ticket stock loaded in the printer. Our standard module prints to a 5.5" X 2" ticket and includes:
- Event Name, Date & Time
- Venue Logo
- Venue Address
- Ticket BarCode & Unique ID
- Ticket Type Purchased (Adult, Child, etc.)
- Ticket Price
- Customer Name
- Order ID Number
- Seat Information, if Reserved Seating
The thermal ticket printer module is optionally available and requires a thermal ticket printer, ticket stock, and Internet Explorer installed on the computer where the ticket printer will be connected.
Bundled Packages for Ticket Printing
ThunderTix offers special, competitive pricing for printer hardware, software, and thermal ticket stock and designs. These packages take the guessing and research out of the on-line ticketing and printing process and allow you to concentrate on box office management and sales. Contact us for more details or call us toll free at 877-883-6464!