Customer had declined transaction and second attempt said the purchase would be a duplicate.
  • adminadmin
    Authorize.net, the payment gateway, has a function to prevent a duplicate transaction from taking place for the customer's protection. Currently, the duplicate time frame is set for 2 minutes. So, if a customer attempts to purchase tickets, their card is declined, and they attempt to purchase tickets again on the same screen with the same credit card and billing address (all within a 2 minute time period from the initial attempt), it's possible that they will see a message on the screen stating that it is a duplicate transaction.

    For more information about this function, see the link below:

    http://developer.authorize.net/guides/AIM/Transaction_Response/Response_for_Duplicate_Transactions.htm

    Future development is planned to decrease the duplicate time period from 2 minutes to 8 seconds.
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