http://thundertix.com/support/vanilla/categories/barcodes/feed.rss Sun, 19 May 13 03:35:12 -0400 Barcodes & Scanning - ThunderTix Support Forum en-CA http://thundertix.com/support/vanilla/discussion/265/which-tablets-have-been-tested-and-will-work-for-barcode-scanning-with-usb-scanners Thu, 01 Nov 2012 11:54:44 -0400 admin 265@/support/vanilla/discussions
Now, the iPad does not have a USB port, nor does it have any adapters for USBs so it is not an option for a scanning work station with ThunderTix. We do not yet know if the iPad Mini will be different, but if it does not have any USB adapter, like the iPad, it will not be a viable Tablet option.

Other than that, you need only find out that the tablet you want has the USB connection and a reliable Internet connection in order for scanning to function properly.]]> http://thundertix.com/support/vanilla/discussion/263/can-i-use-the-barcode-report-to-create-all-barcode-images-in-one-spreadsheet-for-fast-scanning Thu, 25 Oct 2012 13:58:39 -0400 admin 263@/support/vanilla/discussions
First, you'll need to modify the exported barcode report so that the alphanumeric code in excel has an asterisk before and after in order for the scanner to pick up the barcode.

We've had clients do this because they don’t want to print out 2000 thermal tickets or PDF tickets in advance. This way, they are able to generate many advanced orders to prepare and accommodate for walk-ups without actually printing the tickets too.

Further, they can account for walk-ups so that the owners can see how many tickets have been scanned throughout the event including the number of walk-ups.]]> http://thundertix.com/support/vanilla/discussion/257/how-do-i-create-a-ticket-that-is-good-scan-able-for-any-day-of-a-multi-day-event-not-just-1-day Wed, 03 Oct 2012 16:33:43 -0400 admin 257@/support/vanilla/discussions
1. Create a new event with 1 date where you set the date to the FINAL day of your multi-day event.
2. Check the Box titled "Do not display event time"
3. Check the next box to replace the date field with your own text.
4. In the Replacement Text box, enter the date range in which your event occurs. For example, "November 4-13, 2012"
5. Set the price and ticket type to be the cost of admission for 1 single day.
6. Make sure your PDF ticket is enabled.
7. Click Finish when you've entered all other details for the event.

Now, when a customer buys a ticket, they are purchasing 1 single day and will receive an email receipt that includes the number of tickets they bought for the event.

Each day that the event takes place, your staff will scan tickets by going to the Scan menu and choosing the "Event Name" NOT all events taking place that day. Remember, we set the event date to the LAST day of your festival, so choosing any day other than the last day will NOT work. When your staff scans a ticket, it will be marked in the system as "Scanned" and will be unable to be scanned a second time. Therefore, their tickets is valid for one day only -- any day of the entire event.]]> http://thundertix.com/support/vanilla/discussion/146/where-is-a-scanned-tickets-report-for-me-to-see-all-people-scanned-at-at-which-gate Thu, 08 Sep 2011 00:07:55 -0400 msmith78 146@/support/vanilla/discussions http://thundertix.com/support/vanilla/discussion/205/is-there-a-way-for-me-to-scan-a-ticket-after-the-fact Thu, 17 May 2012 13:34:29 -0400 admin 205@/support/vanilla/discussions
1. Go to Events
2. Click Show Expired Events
3. Click on the event for which you want to scan tickets
4. Click edit on the date listed at the top of the page.
5. Once you are within the editing section for the event in question
a. uncheck Available for Public Purchase.
b. Adjust the date to be any date in the future.
c. Click Update
6. Now, click on Scan in the menu. You should now see the event listed.
7. Go through the process of either scanning in all tickets or manually entering them one at a time.
8. Once complete, go back and repeat Steps 1-4.
9. Then, put the date back to its original event date and click Update.]]> http://thundertix.com/support/vanilla/discussion/150/how-can-i-make-my-scanner-automatically-submit-after-each-scan Mon, 12 Sep 2011 01:54:01 -0400 admin 150@/support/vanilla/discussions
For Intermec wireless/cordless scanners, follow these steps:

Go Start/Settings/System/Intermec Settings. Under Intermec Settings, go to Data Collection/Internal Scanner/Symbology Options. Click on Postamble. In the box that comes up, type \x0D (lower case x, zero, capital D). This is the value for a Carriage Return. Then do a File/Save Settings.

For a corded USB scanner, you'll need to scan in the barcodes in the document attached below. We have heard varying success on enabling the automatic submission in either of the 2 documents below.

http://thundertix.com/uploads/TTX/auto_submit.doc

http://thundertix.com/uploads/TTX/carriage_return.doc]]> http://thundertix.com/support/vanilla/discussion/162/can-we-change-font-style-andor-colors-of-the-pdf Fri, 30 Sep 2011 12:59:54 -0400 admin 162@/support/vanilla/discussions http://thundertix.com/support/vanilla/discussion/158/what-barcode-type-is-being-used-on-the-pdf-tickets Thu, 15 Sep 2011 10:45:44 -0400 troycobb 158@/support/vanilla/discussions http://thundertix.com/support/vanilla/discussion/156/is-there-any-way-to-unscan-a-barcode Wed, 14 Sep 2011 10:51:44 -0400 admin 156@/support/vanilla/discussions
It also prevents staff from allowing a ticket to be used more than one time to allow friends to enter under someone else's ticket.

If a person's ticket has been scanned and they need to be allowed to re-enter the venue a second time, consider issuing them a wristband or stamping their hand to allow re-entry.]]> http://thundertix.com/support/vanilla/discussion/155/when-can-a-barcode-for-an-event-be-scanned-after-the-start-datetime-of-the-event-or-earlier Wed, 14 Sep 2011 10:47:15 -0400 admin 155@/support/vanilla/discussions
If you are scanning tickets for an event *before* the event date, you will need to choose the event from the main list on the page rather than the "Scan all events occurring today" button.]]> http://thundertix.com/support/vanilla/discussion/145/can-we-set-the-computers-to-make-an-audible-tone-when-scanning-tickets Thu, 08 Sep 2011 00:02:42 -0400 msmith78 145@/support/vanilla/discussions http://thundertix.com/support/vanilla/discussion/132/how-can-i-do-some-test-scans-to-prepare-for-my-event Mon, 22 Aug 2011 09:33:57 -0400 admin 132@/support/vanilla/discussions
1. Create a test event that is "private". Process a few test orders, print tickets from the orders and follow the scanning instructions to test the scanners.

2. Use the real event(s). Process a test order, print tickets from the order and follow the scanning instructions to test the scanners.

http://thundertix.com/support/vanilla/discussion/122/barcode-scanning-how-to-guide/]]> http://thundertix.com/support/vanilla/discussion/123/barcodes-using-the-order-lookup-tool Sat, 30 Jul 2011 18:27:19 -0400 admin 123@/support/vanilla/discussions
To use it, simply enter the last name of the customer or their order number (if available by the patron's smart phone), and click "Lookup Order". You will be presented with possible matches that display the full customer name, order number, and last four digits of their credit card should you choose to validate the patron's identity. If a match is identified, simply press one or more of the Scan buttons to automatically scan them into the system and prevent another user from entering with a pr0per barcoded ticket. ]]> http://thundertix.com/support/vanilla/discussion/122/barcode-scanning-how-to-guide Sat, 30 Jul 2011 17:24:08 -0400 admin 122@/support/vanilla/discussions
1. Scan a Single Event - This is the most widely used method of scanning and should be the choice in the following situations:

• If your venue has a single event and a single ticket type on a given night.
• If you choose to limit entrance by ticket type for a single event, say a limited number of VIP tickets and larger number of General Admission tickets, you can divide your gate entrances to give VIP ticket holders preferential treatment. General Admission ticket holders attempting entrance at a "VIP Only" gate would be flagged as Invalid and can be routed to the appropriate gate.
• If your venue chooses to collect tickets at the gate and scan them the next day, this should be your choice, so your tickets will not be invalidated if scanning at a time other than the actual Event date.

2. Scan All - This option allows you to scan all performances for a given date and should be your choice when:

• For example, if you have VIP tickets and General Admission, and you wish to scan both types at a single gate, you would choose Scan All.
• If your venue has multiple Events occurring on a single date, you can scan all Event tickets from a single gate.

Important Notes:
When using Scan a Single Event, do realize that any valid ticket for the Event for which you are scanning will be valid even if you are scanning on a date other than the Event date. This is to allow you to scan after the Event has passed.

When using Scan All, any ticket that is not purchased for the given date on which you are scanning will be displayed as invalid. This is to allow you to scan multiple Events valid for a single day from a single gate.


Links of Interest:
Using your Barcode Scanner

Using the Order Lookup Tool]]> http://thundertix.com/support/vanilla/discussion/116/can-you-send-me-the-pricing-and-information-on-the-available-bar-code-scanners-for-rental Wed, 20 Jul 2011 09:33:06 -0400 admin 116@/support/vanilla/discussions
http://www.thundertix.com/white-papers/4-types-of-ticket-scanner-systems/

Choices 1-3 connect to ThunderTix real-time and allow for orders to continue by customers from home throughout the weekend. Choice number 4 requires no Internet, but would require you to take sales offline before the event begins. The remainder of tickets would have to be sold at the gate in cash.

Option 1: $75-90 per scanner per week

Option 2-3: $195-250 per scanner per week

Option 4: offered by a third party company in Canada. We can pass on contact information for a quote.

The biggest question to consider is if you'll have wireless Internet. If so, you can do either 1 or 2. If not, you can still connect to the Internet using a 3G enabled scanner with a SIM card that has a data plan on it. ]]> http://thundertix.com/support/vanilla/discussion/103/are-there-available-usb-scanners-that-once-theyre-in-the-cradle-the-scan-light-stays-lit Mon, 20 Jun 2011 11:55:23 -0400 admin 103@/support/vanilla/discussions
Please see the instructions in the link below regarding hands-free scanning:

http://www.thundertix.com/uploads/TTX/hands-free-scanning.jpg]]> http://thundertix.com/support/vanilla/discussion/97/how-do-i-scan-barcoded-tickets-for-an-event Sun, 05 Jun 2011 17:19:14 -0400 admin 97@/support/vanilla/discussions

1. Connect your USB or WIFI barcode scanner to the ThunderTix server.
   
   a.  If using a USB connection, simply plug the scanner into the computer being used for scanning and log into your ThunderTix account..
   
   b.  For WIFI or cell-phone enabled scanners, using the browser on your handheld barcode scanner, log into your ThunderTix account.
2. Click on the Scan page
3. Choose the type of scan you wish to perform.
4. Place your cursor in the available field and scan a barcode.
5. View the result. A positive result is displayed in green box and a negative response is in red.
   
   
   • If valid, the result will display the order number and customer name if available.
   • Invalid barcode
   • Duplicate - the last scan time and the Venue User who scanned the ticket will be displayed
   • Incorrect Date
   
   

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